I want to let you know about EXCLUSIVE: Russell Simmons Speaks Out On RushCard Glitch

Simmons, creator associated with the RushCard, stated which he will need every complaint and claim from clients who have been suffering from the present outage and spend it, if this has any legitimacy. Photo/Valerie Goodloe/NNPA Information Wire.

By Stacy M. Brown NNPA Contributing Journalist

Russell Simmons hasn’t slept much since news broke in mid-October that users of their RushCard couldn’t access their money that is own and locked from their reports, because of some type of computer glitch, making some not able to make lease repayments, pay energy bills or purchase food for his or her families.

“Technology problems happen, but this is a tsunami,” said Simmons in a unique, hour-long meeting with all the NNPA Information Wire.

Users started experiencing issues when Simmons’ business switched up to a brand new transaction-processing provider, a thing that he said they’ve done successfully at the least four times.

“We made the transfer of procedures four split times into the past while the the next thing you realize, I have a text that people were down for two hours,” said Simmons, the iconic business magnate who founded Def Jam Records and the Phat Farm clothing line that we sent to our customers. “Our call center frequently gets about 600 phone calls now it is [getting] 600,000 calls.”

Simmons said that three multi-billion buck corporations had been active in the procedure and every was useful in resolving the technical problems associated with the latest change. Continue reading “I want to let you know about EXCLUSIVE: Russell Simmons Speaks Out On RushCard Glitch”